News Staff June 15, 2018

With immediate effect, Sytel announces the availability of the Sytel AI Dialer. This product is built around a proprietary dialing engine, the Virtual Event Machine (VEM®) that has been optimized for producing best possible predictive dialing results under national compliance regimes globally.

The CEO of Sytel, Michael McKinlay, said “the brute machine learning required for producing optimum predictive dialing under compliance cannot be handled in any other way except using simulation techniques. The journey to a full AI-based product has been a long one and has had some human help on the way to handle the extraordinarily difficult dialing scenarios that arise under compliance, in today’s tough outbound markets”.

“This release allows Sytel to launch two major new features, both, like the Sytel AI Dialer itself, world firsts. The first is the Dialing Protector which allows customers to generate excellent performance at abandoned call rates as low as 1%. The second is Multi-Context Dialing, which allows the Sytel AI Dialer to manage a number of different record types, such as callbacks, by running multiple simulations, without compromising performance”, McKinlay said

Commenting on the release, Fethi Madani, CEO of Cloud Control in France said “we have been using the Sytel dialer for over 15 years. It has been simply the best product out there. And we have seen it gradually develop into this AI product cementing Sytel’s leadership role in the predictive dialer market. We are very excited about this new development and will be rolling it out to some thousands of agents as soon as it is released.”

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