Outsourced customer contact centre Ventrica is preparing for its busiest peak season yet in the run up to Christmas 2018. After recently winning two new contracts including a well-known luxury brand, the company will increase its workforce from 450 to 650 by the end of September, to provide customer service management across a wide range of channels from phone and web chat to social media.
Impressive growth in line with on-going investment and omni-channel strategy
Founder and Managing Director of Ventrica, Dino Forte comments about the company’s impressive growth and future direction, “We have had a phenomenal last 12 months that have seen the opening of our second site together with the winning of additional business particularly in the retail sector where customer service is so important to supporting brand values and loyalty. We believe it has been our people, environment and technical expertise that has been the deciding factor on why international brands have chosen Ventrica to represent them, not just in the UK but across Europe and the World, delivering highly responsive 24/7 service across popular and emerging channels from web chat and phone through to digital platforms such as Facebook and Instagram.